SHIPPING POLICY
The estimated delivery date of the products will be stated in your email confirmation. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days of the date of shipment. The delivery period depends on the availability of the product(s) in stock. The transport time depends on the delivery address. Delivery times are just estimates and cannot be guaranteed. We will try to ensure that your order is delivered within an average period of three to five business days after the date of receipt of the full payment and confirmation (working days in Belgium and in the country of destination), but there may be circumstances in which delivery is delayed due to events beyond our control. If this happens, we try to ensure that your products are delivered as soon as possible, but we are not liable for any losses caused by such a delay. The customer cannot refuse products, claim compensation or cancel the order due to delay in delivery for which WD Diffusion nv cannot be liable.
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Depending on the availability of the products, they can be delivered in one or more shipments.
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In the event of damage, it shall be notified in writing on the delivery receipt and by e-mail to info@wd-diffusion.com. Any damage caused during transport that was not reported within 24 hours will no longer be taken into account.
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If the customer is absent from delivery of the products and does not pick up the package within the period that it remains available at the pick-up point or at the carrier, then the customer will first have to pay the costs for re-sending before the products can be re-shipped.
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International delivery
Certain products may have restrictions on certain international destinations. For delivery to an international destination, your order may be subject to import duties and taxes that are applied when the package reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are intended. We are not liable or responsible if you violate such laws.
RETURN & EXCHANGE POLICY
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The customer has the right to return the products to the seller within 14 calendar days of delivery at their own risk and costs, without giving any reason and without any penalty. Once that deadline has expired, the customer no longer has that right.
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The customer will return the products intact, unworn, unwashed, unused and all accessories and all labels sewn on the inside, and labels on the outside, in their original packaging and with all packaging labels to the address: Oude Beselarestraat 52, 8940 Wervik, Belgium. Any incomplete, damaged or stained returned product will not be refunded. All our products are equipped with a secure cardboard hang-tag label by means of a 'seal lock' : cutting the cord is seen as a used item.
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The customer will fill in our # RETURN FORM # before returning the products.
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The refund of the returned products, including the initial delivery costs if included in the invoice, will be refunded within 14 business days of receipt by WD Diffusion nv. However, the refund does not apply to the costs of re-sending products, which remain at the expense of the customer.
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Please note that in some cases we may refuse your return
